What happens if a payment doesn't go through
Not pleasant, but transparent: here's exactly what happens if a monthly payment doesn't go through. Nothing is deleted right away, and you can always renew.
Repeated charge attempts
If a monthly charge fails, we'll try to charge again up to three times over a week, and let you know by email at each attempt.
The site goes offline for a while
If the payment still hasn't gone through after those attempts, the site goes offline and shows a “This site is not active” page with a button to renew. Your address is kept, and your content isn't deleted.
Renew at any time
The moment you renew your subscription, the site is back online right away at the same address. If you don't renew within 30 days, the site is removed from hosting, but your settings are kept, and a later renewal rebuilds it.
We'd rather be transparent up front so there are no surprises. Even if the site goes offline, nothing is lost: your content, texts and images are kept. As soon as you renew, the site is back online with your plan's domain and features. And if anything about billing is unclear, write to us and we'll help.